Privacy Policy

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Privacy Policy 

HopeHealth Therapeutics LLC dba Alera Wellness

HopeHealth Therapeutics LLC (“HopeHealth,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services, including through the WeInfuse software platform. 

1. Information We Collect 

We may collect the following types of information: 

• Personal Information: Name, date of birth, address, phone number, email 
• Health Information (PHI): Medical history, diagnoses, medications, treatment plans, infusion records 
• Insurance Information: Policy details, claims, billing information 
• Technical Information: Device type, IP address, and usage data when interacting with WeInfuse 

2. How We Use Your Information 

We use your information to: 

• Provide and coordinate patient care and infusion services 
• Schedule appointments and communicate with you 
• Process billing and insurance claims 
• Improve clinical outcomes and operational efficiency 
• Comply with legal and regulatory requirements 

3. Use of WeInfuse Platform 

We utilize WeInfuse, a third-party healthcare software platform, to manage scheduling, documentation, and coordination of infusion services. Your information may be stored and processed within this system in accordance with applicable privacy and security laws, including HIPAA. 

4. Sharing of Information 

We may share your information with: 

• Healthcare providers involved in your care 
• Insurance companies and billing partners 
• Authorized third-party vendors (including WeInfuse) under Business Associate Agreements 
• Government or regulatory authorities as required by law 
• We do not sell your personal or health information. 

5. Data Security 

We implement administrative, technical, and physical safeguards to protect your information, including encryption, secure access controls, and HIPAA-compliant systems. 

6. Your Rights 

You have the right to: 

• Access and request copies of your health records 
• Request corrections to inaccurate information 
• Request restrictions on certain uses or disclosures 
• Receive a list of disclosures of your information 
• File a complaint without retaliation 

7. Data Retention 

We retain your information for as long as required by law and necessary to provide healthcare services. 

8. Communication Preferences 

We may contact you via phone, email, or electronic messaging through WeInfuse. You may opt out of non-essential communications where applicable. 

9. Changes to This Policy 

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. 

10. Contact Information 

HopeHealth Therapeutics LLC 

600 East Palmetto St Suite B, Florence, SC 29506 

843-407-0070