Terms and Conditions
HopeHealth Therapeutics LLC dba Alera Wellness
These Terms and Conditions (“Terms”) govern your participation in communications and services provided by HopeHealth Therapeutics LLC (“HopeHealth,” “we,” “our,” or “us”), including patient engagement through the WeInfuse platform.
1. Program Name
HopeHealth Therapeutics Patient Engagement Program
2. Program Description
The HopeHealth Therapeutics Patient Engagement Program provides patients with important healthcare-related communications, including but not limited to:
Messages may be delivered via SMS/text messaging and/or through the WeInfuse platform to support your care and improve communication with our clinical team.
3. Message Frequency
Message frequency may vary depending on your treatment schedule, appointments, and care needs. You may receive multiple messages per week related to your care.
4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. HopeHealth Therapeutics LLC is not responsible for any charges incurred from your mobile service provider.
5. Patient Responsibilities
By participating in this program, you agree to:
6. Consent to Electronic Communications
By enrolling in this program, you consent to receive electronic communications from HopeHealth, including SMS/text messages. These communications may include protected health information (PHI) and are subject to our Privacy Policy.
7. Privacy and HIPAA Compliance
Your information will be handled in accordance with our Privacy Policy and applicable laws, including HIPAA. We take reasonable safeguards to protect your information when using WeInfuse and other systems.
8. Third-Party Platform
WeInfuse is a third-party platform used to facilitate communication and care coordination. While we ensure appropriate safeguards are in place, we are not responsible for technical delays or service interruptions outside of our control.
9. Support Contact Information
For assistance, questions, or support regarding this program, please contact:
HopeHealth Therapeutics LLC
600 East Palmetto St Suite B, Florence, SC 29506
843-407-0070
10. Opt-Out Instructions
You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive. After opting out, you will no longer receive text communications from us unless you re-enroll.
For help or more information, reply HELP to any message or contact us directly using the information provided above.
11. Limitation of Liability
To the extent permitted by law, HopeHealth Therapeutics LLC shall not be liable for delays, delivery failures, or damages resulting from the use of messaging services or third-party platforms.
12. Modifications to Terms
We may update these Terms at any time. Continued participation in the program constitutes acceptance of any revised Terms.
13. Governing Law
These Terms shall be governed by the laws of the state in which HopeHealth Therapeutics LLC operates.
Alera Wellness
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